Dispute Resolution & Complaints Process
How disputes and complaints are handled on KlassyAds
This policy explains how disputes and complaints are handled on KlassyAds. Please read it carefully to understand our process.
1. Scope of Disputes
KlassyAds may assist with complaints related to:
- Platform misuse
- Policy violations
- Listing accuracy
- User behavior on the platform
- Paid service issues
KlassyAds does not mediate:
- Offline transactions
- Payment disputes between users
- Delivery or product condition issues
- Personal disagreements
2. User-to-User Disputes
Most disputes should first be resolved directly between users.
If this is not possible, users may submit a complaint to KlassyAds.
3. How to Submit a Complaint
To file a complaint, users must provide:
- Account email
- Listing ID or username involved
- Description of the issue
- Supporting evidence (screenshots, messages, etc.)
Incomplete complaints may not be reviewed.
4. Review Process
KlassyAds will:
- Review submitted information
- Evaluate relevant platform activity
- Determine if policies were violated
Review timelines vary depending on complexity.
5. Possible Outcomes
After review, KlassyAds may:
- Take no action
- Issue a warning
- Remove content
- Restrict account features
- Suspend or terminate an account
Decisions are final and made at KlassyAds' discretion.
6. No Liability for Outcomes
KlassyAds:
- Does not guarantee resolution outcomes
- Is not liable for losses, damages, or disputes between users
- Acts as a platform provider, not a transaction party
7. Law Enforcement & Legal Requests
In cases involving fraud, illegal activity, or harm:
- Users should contact local authorities
- KlassyAds may cooperate with lawful requests
8. Abuse of the Complaints Process
Submitting false, malicious, or abusive complaints may result in account action.
9. Appeals
If you believe a decision was made in error:
- You may request a review
- Appeals must include new or clarifying information
- Repeated appeals may be declined
10. Changes to This Process
This process may be updated at any time. Continued use of KlassyAds indicates acceptance.